Relic Horizon Refund and Returns Policy
1. Overview
At Relic Horizon, we are committed to ensuring customer satisfaction. This policy outlines the terms and procedures for refunds and returns. Our refund and returns policy applies to items purchased within 30 days of the purchase date. If more than 30 days have passed, we regret that we cannot offer a full refund or exchange.
To qualify for a return:
• The item must be unused and in the same condition you received it.
• It must be in its original packaging with all tags and accessories intact.
2. Non-Returnable Items
Certain items are non-returnable due to their nature or condition, including:
• Gift cards.
• Downloadable content or digital products.
• Collectibles that have been:
• Removed from their original packaging.
• Damaged or altered by the buyer.
• Tampered with in any way.
3. Return Requirements
To process your return, you must provide:
• A receipt or valid proof of purchase.
• The item in compliance with the conditions listed above.
Important: Do not send your purchase back to the manufacturer or any unauthorized address. Always contact us first to receive the correct return address.
4. Partial Refunds
In certain situations, only partial refunds may be issued, such as:
• Items returned in a damaged condition or missing parts not due to our error.
• Items returned more than 30 days after delivery.
We will assess each case individually to determine eligibility for a partial refund.
5. Refund Process
Once we receive your return, we will:
1. Inspect the item for compliance with our return policy.
2. Notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be applied to your original payment method. Please allow several business days for the funds to reflect in your account.
6. Delayed or Missing Refunds
If your refund has not been received:
1. Check your bank account for pending transactions.
2. Contact your credit card provider or bank, as processing times can vary.
3. If you still need assistance, email us at support@relichorizon.co.uk for further support.
7. Sale Items
Only regular-priced items are eligible for refunds. Items purchased on sale or through promotional offers are final sale and cannot be refunded.
8. Exchanges
We replace items only if they are defective or damaged upon receipt. If you need an exchange for the same product:
• Contact us at support@relichorizon.co.uk with details of the issue.
• Ship the item to the return address we provide after approval.
Exchanges are subject to product availability.
9. Gifts
If an item was purchased as a gift and shipped directly to you, you may be eligible for a gift credit:
• Upon receiving the returned gift item, we will issue a gift certificate for the value of the item.
• If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
10. Return Shipping
When returning an item, please note:
• Return shipping costs are the buyer’s responsibility and are non-refundable.
• For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. We are not responsible for items lost or damaged during return transit.
Please contact us for the correct return address before shipping your item.
11. Need Assistance?
For any questions, concerns, or additional support regarding returns or refunds, please contact us:
• Email: support@relichorizon.co.uk
• Contact Page: Visit our website’s Contact Page to reach out to our customer support team.
We are here to assist you and will respond to your inquiries promptly.