Relic Horizon Shipping Policy
1. Overview
At Relic Horizon, we are dedicated to ensuring your order is delivered safely and promptly. This Shipping Policy outlines how we handle domestic and international shipments, delivery times, costs, and care instructions for our rare and delicate collectibles. By placing an order with us, you agree to the terms outlined below.
2. Shipping Destinations
2.1 Domestic Shipping (United Kingdom)
We offer shipping across the UK, including England, Scotland, Wales, and Northern Ireland.
2.2 International Shipping
We ship to select international destinations. However, please note:
• Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
• Delivery times may vary due to customs clearance and other external factors.
If your country is not listed at checkout, please contact us at support@relichorizon.co.uk for assistance.
3. Shipping Methods and Costs
We offer the following shipping options:
3.1 Standard Shipping
• Delivery within 3-5 business days (UK).
• Tracking details provided upon dispatch.
3.2 Expedited Shipping
• Delivery within 1-2 business days (UK).
• Premium courier service with tracking and insurance.
3.3 International Shipping
• Delivery times vary by destination, typically 7-21 business days.
• Tracking and insurance options available for most locations.
Shipping costs are calculated at checkout based on the destination, weight, and size of your order.
4. Order Processing and Dispatch
• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.
• You will receive an email confirmation with tracking details once your order has been dispatched.
5. Delivery Times
Delivery times are estimates and may vary due to:
• Weather conditions.
• Customs processing for international orders.
• Unforeseen courier delays.
If your order is delayed, please contact us at support@relichorizon.co.uk, and we will assist in tracking your shipment.
6. Product Care and Handling
Many of our products are rare, delicate, or vintage collectibles. To ensure they arrive in pristine condition:
• All items are carefully inspected and securely packaged with protective materials.
• Fragile items may include additional padding or custom packaging to prevent damage during transit.
• For best results, handle your collectible items with care upon receipt and avoid exposure to extreme temperatures or humidity.
7. Shipping Restrictions
Certain items may be subject to shipping restrictions due to their nature or destination. We will notify you if any part of your order cannot be shipped.
Prohibited items include:
• Hazardous materials or restricted goods.
• Items subject to local laws and regulations in the destination country.
8. Lost, Damaged, or Missing Packages
We take every precaution to ensure safe delivery; however, if your package is lost or damaged:
• Lost Packages: If your package does not arrive within the estimated timeframe, please contact us for assistance. We will work with the courier to investigate and resolve the issue.
• Damaged Packages: If your package arrives damaged, please retain all packaging and notify us within 48 hours of delivery. Include photographs of the damage for insurance purposes.
• Missing Items: If an item is missing from your order, contact us immediately for a resolution.
9. Customs, Duties, and Taxes
For international orders:
• Import duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the customer.
• These fees vary by country and are typically collected upon delivery by the local customs authority.
We recommend checking with your country’s customs office for more information on potential charges.
10. Returns and Refused Deliveries
• Refusing delivery or failing to collect your package may result in return shipping fees and customs charges, which will be deducted from your refund.
• For details on returns, refer to our Refund and Returns Policy.
11. Tracking Your Order
You will receive a tracking number via email once your order is dispatched. You can use this number to monitor your shipment’s progress. If you encounter any issues with tracking, contact us for assistance.
12. Customer Support
For questions or concerns about your order, shipping, or delivery, please contact us:
• Email: support@relichorizon.co.uk
• Contact Page: Visit our website’s Contact Page to reach out to our customer support team.
We are here to help and will respond as promptly as possible.