Need Assistance?
Your experience is important to us. Below, you’ll find answers to frequently asked questions and direct access to policies. For personalized assistance, feel free to use the Collectors Network Private Messages.
Order Tracking ▼
Shipping Information ▼
Product Care ▼
Account Management ▼
Our Policies
- Privacy Policy – Learn how we handle your data and privacy.
- Refund & Returns Policy – Understand our returns and refund process.
- Shipping Policy – Details on shipping methods and delivery times.
- Terms & Conditions – Our website and service guidelines.
- Cookies Policy – Information about our use of cookies on the website.
- Community Guidelines – Our standards for respectful and constructive community engagement.
Frequently Asked Questions
- How can I change or cancel my order? Contact us immediately. Once shipped, changes cannot be made.
- Do you offer international shipping? Yes! We ship globally. Delivery times vary depending on location.
- What should I do if there’s an issue with my order? Please use our Collectors Network Private Messages to get assistance.
- How do I create an account? Visit our Sign Up page and follow the steps.
Having Trouble Signing In?
If you’re having trouble accessing your account, here are a few steps you can try:
- Check your login status: Ensure you’re not logged in elsewhere on another device or browser.
- Clear your cookies and cache: Old data can interfere with your login. Clear your cookies and cache to resolve the issue.
- Reset your password: If you’ve forgotten your password, try resetting it using the Password Reset Link on the login page.
- Verify your email: Ensure that your email is verified. Check your inbox for a verification email or go to My Account > Settings to resend it.
- Try a different email provider: If you’re using an email provider with frequent issues, we recommend using ProtonMail for improved reliability and privacy.
Still having trouble? Please contact us, and we’ll assist you further.
Got a Question? We’re Here for You!
If you have a question, need support, or just want to reach out, here’s how you can get in touch with us directly:
General Inquiries
Have a question or want to learn more about us? Drop us an email:
info@relichorizon.co.ukOrder Support
Need help with an order or a return? We’re here to assist you:
support@relichorizon.co.ukSupport via Collectors Network
For direct support, message us on the Collectors Network:
Go to Collectors Network